Kia Please Check the Update Memory and Try Again

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Second Generation Help - Software update, android auto and service alert issues

• Thread author jasno999
• Start date Jul 22, 2016

• #1

I have several issues I could use help with. Started with me trying to get android auto installed but let me go thru one at a time:

1) Software update - when I go in the settings there is button that says update and when I click on it I get a message that states "Please check the update memory and try again"

Anybody run into this and know what it means?? Is there a SW update avaliable for me?

2) Android auto - according to the directions I am supposed to take my SD card out of the car an put it in my computer and I am then supposed to get a bunch of prompts to download the android auto software. Well I do it and nothing happens - no prompts show up.

So I trried to download software off the bluelink site but whenever I click on that it asks me to insert a USB drive... It makes no sense so I am not sure how the heck to get the android software on my car...

not sure if the 2 issues are related that is why I mention both....

3) Last but not least I downloaded the app for "alert service" a while back but it hs never worked. It is on the car but I can't turn any of the features on. Anybody know if this issupposed to work and how to get it to work?

http://i96.photobucket.com/albums/l194/jasno999/20160722_154315_zpsacb3w8n1.jpg

• Thread author
• #2

Even if you all could help me with one of the 3 issues listed I would be greatful.

• #3

Even if you all could help me with one of the 3 issues listed I would be greatful.

Jason - if you have the 8" touch screen it can be updated. If you have the 9" DIS system with the Wheel for input it cannot be updated.

If you have the 8"$ system, go to

hyundaiusa.com/myhyundai/
you will see a login at the top. Login, (create user id if you have not done so) and look for a software update notification. IIRC it's at the top right.

Use your stock SD card - Not the USB despite the messaging.
Once you have the software downloaded, you have to respond to copy the software to your sd card. There are complete instructions in the software update section. There are more details here in the forum if you search the threads here.

• Thread author
• #4

Jason - if you have the 8" touch screen it can be updated. If you have the 9" DIS system with the Wheel for input it cannot be updated.

If you have the 8"$ system, go to

hyundaiusa.com/myhyundai/
you will see a login at the top. Login, (create user id if you have not done so) and look for a software update notification. IIRC it's at the top right.

Use your stock SD card - Not the USB despite the messaging.
Once you have the software downloaded, you have to respond to copy the software to your sd card. There are complete instructions in the software update section. There are more details here in the forum if you search the threads here.

Tried all that. I just get an error that no usb drive is available and the sd card does not drive any prompts. Tried to do this on my laptop and my desktop and i get the same issues.

Any other suggestions

______________________________

• #5

> What package to you have? Base, Signature, Tech, or Ultimate?
> You have an SD slot on your PC?
> Did you download and print the instructions

• Thread author
• #6

I have the signature package on a 2015. I have the 8" touchscreen I beleive with that package.

I have an SD slot on all my coumputers. The only directions I saw online at the bluelink hyundai site was to take the SD card out of the car and plug it into the computer and it should prompt you to get the new software... That did not work.

Then I saw there was a download you could get from the site so I downloaded that and it basically saves an .exe file. When I go to run that file it tells me the following - even if I have the SD card inserted...

• Thread author
• #7

Short story is I have read the directions and tried both methods with no luck. SD card does nothing and the download will not actually download as the .exe file seems to always be looking for a USB drive????

Also without doign the android update my car has the update button as being click-able when I go into the settings. But as I stated in the first post when I click upgrade there it tells me to "check the update memory and try again" and I have no idea what that means....

• #8

I'm having a similar issue on a 2016 Genesis with the signature package. I'm able to use the Hyundai Update Tool to get the update downloaded and transferred to the SD card just fine, but when I go to actually do the update in the car, I get that "check the update memory and try again" message. No idea what I could be doing wrong.

______________________________

Last edited: Jul 31, 2016

• #9

I have the signature package on a 2015. I have the 8" touchscreen I beleive with that package.

I have an SD slot on all my coumputers. The only directions I saw online at the bluelink hyundai site was to take the SD card out of the car and plug it into the computer and it should prompt you to get the new software... That did not work.

Then I saw there was a download you could get from the site so I downloaded that and it basically saves an .exe file. When I go to run that file it tells me the following - even if I have the SD card inserted...

Try accessing the SD drive on your PC before running the update from online. It looks like your PC or the Hyundai program in the web browser is not detecting the SD card.

You may also need to try a different browser. Chrome, Firefox IE, Edge, etc..

• #10

I'm having a similar issue on a 2016 Genesis with the signature package. I'm able to use the Hyundai Update Tool to get the update downloaded and transferred to the SD card just fine, but when I go to actually do the update in the car, I get that "check the update memory and try again" message. No idea what I could be doing wrong.

Are you using the orignal SD card from your car? You must do that.

Also this may help

https://www.youtube.com/watch?v=6jlU9SRp1zk

Last edited: Jul 31, 2016

• #11

• #12

One other thought... turn OFF any pop up blocker or ad blocker.

______________________________

• #13

Got it working. For some reason, when I was using the built-in SD card reader of my laptop, the file extensions of the update files were getting changed, thus the head unit couldn't recognize them. I bought a USB SD card reader and the update worked perfectly. Odd.

• Thread author
• #14

So Istill have the same issue. I can not actually get the software to load onto my computer. I get the first file to download but this file seems like it is just an .exe file that is supposed to be what goes out and downloads the real data..

Every time I click it I get the the same error message that it looks like my USB drive is missing....

It makes no sense to me. Anybody else have any other ideas - I really want android auto in my car...

• Thread author
• #15

Try accessing the SD drive on your PC before running the update from online. It looks like your PC or the Hyundai program in the web browser is not detecting the SD card.

You may also need to try a different browser. Chrome, Firefox IE, Edge, etc..

Tried firefox and explorer - like I said I can get the .exe file but when I run it I get the message and it does not work.

• Thread author
• #16

Anybody? I am really frustrated with this.

______________________________

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• #17

Anybody? I am really frustrated with this.

Try a stand alone USB-SD card reader. That has worked for some others/

• Thread author
• #18

Yep, using the SD card from the dash and followed that video.

I have tried all of that.

My issue is that the software will not even download from the website to my computer....

• Thread author
• #19

Well I purchased a small USB SD card reader and sure enough it worked. I have no idea why my built in SD reader would not work with the software update but it did not. I used the USB reader and everything seemed to go well and the car seems to be updated.

Thank you for the advice.

• #20

7

1

3

Genesis Model Type

2G Genesis Sedan (2015-2016)

Jason - if you have the 8" touch screen it can be updated. If you have the 9" DIS system with the Wheel for input it cannot be updated.

If you have the 8"$ system, go to

hyundaiusa.com/myhyundai/
you will see a login at the top. Login, (create user id if you have not done so) and look for a software update notification. IIRC it's at the top right.

Use your stock SD card - Not the USB despite the messaging.
Once you have the software downloaded, you have to respond to copy the software to your sd card. There are complete instructions in the software update section. There are more details here in the forum if you search the threads here.

Hi, please help how can i get an update for my 2015 3.8 AWD with Tech package?
In Canada

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Source: https://genesisowners.com/genesis-forum/threads/help-software-update-android-auto-and-service-alert-issues.19193/

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